On the tools, under a sink, up a ladder
NEXA answers on the first ring, qualifies the job, and confirms the booking. Your hands stay on the spanner.
The product
Dave’s on a roof in Parramatta. His phone’s still booking Thursday’s callouts.
NEXA answers every call like a sharp office admin who never sleeps — qualifies the lead, sorts the real jobs from the tyre-kickers, books the next step, flags the urgent ones. Then, before Dave’s first coffee, it hands him a daybook: every call, every transcript, every booking on the board. The phone stops being a thing that interrupts him and starts being the thing he runs the week from.
Table stakes
Of course the phone gets answered. That’s the starting line.
Sunday arvo, knock-off, midnight emergency
The calls don’t stop. Neither does NEXA. After-hours jobs get captured, booked, or escalated — never dropped to voicemail.
Burst pipe, no power, dead hot water
Emergency calls follow their own rules. A real person gets paged with the job details when it actually matters.
The daybook
Open it before the kettle’s boiled. The whole night is waiting.
Every competitor in your postcode runs the same voicemail script. You’re reading last night’s transcripts over breakfast. Eleven overnight calls, nine booked, two flagged urgent — sorted before smoko.
Every call, counted
Calls today, calls this week, calls last week. Booking rate trending up or down. The phone stops being a black box and starts looking like a P&L.
Every word, searchable
The actual conversation. Word for word. Searchable. Nobody else in this category gives you the transcript. Nobody.
Every pattern, flagged
Twenty-three missed calls last Tuesday between 4 and 6. Eighteen were repeat customers. The daybook tells you by Wednesday — you fix the week before it costs you the month.
Live dashboard walkthrough and anonymised screenshots land on this page in the next release.
What the caller feels
The bloke calling at 9pm with a burst pipe doesn’t want a bot. He wants a fix.
Your customer is usually stressed. Water on the floor, no hot shower, lights out. NEXA picks up fast, listens properly, confirms the booking, and stays out of the way. They hang up knowing help is on the way — not wondering if a machine understood them.
What the caller gets
- → Picked up on the first ring, not sent to voicemail
- → Asked the right questions: job type, urgency, address, when suits
- → Told exactly what happens next before they hang up
- → Routed to a real person when the job is urgent or unclear
- → Not left wondering whether a machine actually understood them
What it replaces
The things you’ve been losing money on without knowing
Jobs that died on voicemail while you were on the tools
Missus answering the landline between dinner and bedtime
Callbacks on Monday morning for jobs that went elsewhere Saturday
The scribbled note on the ute dashboard that never made it to the calendar
The proof
Proof in the numbers, proof in the transcripts, proof in Monday’s daybook
You don’t have to trust us. You can read every call, count every booking, and see exactly what NEXA said and what the caller said back. That’s the bar.
— 94% booking completion — nine in ten callers reach a usable next step
— Under 800ms reply speed — the caller never hears the awkward bot pause
— Real person handoff — tricky jobs go to your team with the full context, not cold
— Every call traced and searchable — you can audit a booking gone sideways in 30 seconds
Fits the tools you already run
Plugs into your calendar, your CRM, and your Sunday arvo
Calendar & bookings
Google Calendar out of the box. Bookings hit the day you actually work. Reschedules pushed back through the same pipe.
ServiceM8, SimPRO, Tradify
The tools tradies already trust. Jobs, customers, and transcripts land where your crew already looks — no new logins.
SMS & team alerts
The crew gets the booking on their phone. The office gets the urgent jobs with the transcript attached. Nothing falls through.
Next step
Open your daybook tomorrow morning
Fifteen minutes on a call. We walk you through a live daybook, answer the awkward questions, and leave you with the numbers a week of NEXA would put on your dashboard. No slide decks.