Answer while the team is busy
NEXA picks up when you are onsite, driving, after hours, on leave, or already speaking with another customer.
NEXA247
Built for Australian tradies
NEXA helps plumbing, electrical, HVAC, pest control, building, and service businesses respond to customers, qualify jobs, and schedule work when your team cannot get to the phone.
The daily problem
Being busy should not cost you work
The phone rings while you are already doing billable work. Answer and interrupt the customer in front of you. Ignore it and risk losing the next job.
Every enquiry cost money to generate. Losing it because nobody answered is one of the most expensive leaks in a trade business.
On a roof
Under a sink
Driving between jobs
Quoting onsite
Working with a customer
Taking a day off
Qualify before it hits the calendar
Job type, urgency, suburb, contact details, and timing are captured before your team needs to act.
Escalate the work that matters
Emergency callouts follow your rules, with alerts and summaries sent to the right person immediately.
Plumbers
9pm burst pipe. You’re asleep. The job is still yours by morning.
Read the scene →
Sparkies
Power’s out in Parramatta. The call goes to voicemail. So does the job.
Read the scene →
HVAC & refrigeration
Heatwave hits. Forty calls in a day. You answer three.
Read the scene →
Builders & multi-trade crews
You’re on the tools. The missus is at netball. The quote call goes nowhere.
Read the scene →
Plumbers
9pm burst pipe. You’re asleep. The job is still yours by morning.
The scene
Friday night, hot water cylinder lets go in Bondi. NEXA answers on the first ring, gets the address, confirms you’ll be there Saturday morning. The dashboard has the whole transcript and booking waiting when you roll out of bed at 6.
Who this is for
Sole traders and crews across metro Sydney, Melbourne, Brisbane, and Perth who lose after-hours emergencies to whoever picks up first.
What your team receives
- → Emergency vs ‘next week’ jobs auto-sorted
- → Address, suburb, and job type captured without you lifting a finger
- → After-hours callouts booked while you sleep
- → Dashboard flags repeat customers and hot suburbs by Wednesday
Sparkies
Power’s out in Parramatta. The call goes to voicemail. So does the job.
The scene
Tuesday afternoon, you’re in a ceiling in Homebush. Phone rings four times. NEXA picks up, books the Thursday inspection, flags the urgent switchboard job for a callback. You climb down to three bookings and zero missed calls.
Who this is for
Electrical contractors running solo or small crews, especially the ones juggling commercial jobs by day and residential callouts after hours.
What your team receives
- → Safety-first escalation for live fault and no-power jobs
- → Routine bookings captured without interrupting the job you’re on
- → Quote callbacks scheduled to your rhythm, not the caller’s
- → Every transcript saved for the compliance-sensitive jobs
HVAC & refrigeration
Heatwave hits. Forty calls in a day. You answer three.
The scene
34°C day in Sydney’s west. NEXA handles 62 calls, books 41, flags 8 as urgent commercial callouts, routes 13 to the overflow partner you chose last month. The next-morning dashboard shows you exactly where the money was.
Who this is for
Aircon, refrigeration, and heating crews whose call volume spikes on the hottest and coldest days of the year.
What your team receives
- → Peak-season overflow without hiring a receptionist
- → Commercial vs residential sorted automatically by job type
- → Repeat-customer bookings recognised and prioritised
- → Weekly enquiry summary shows which suburbs and jobs you should be pricing higher
Builders & multi-trade crews
You’re on the tools. The missus is at netball. The quote call goes nowhere.
The scene
Saturday morning, potential client calls about a kitchen reno. NEXA runs the qualification: budget range, timeline, suburb. Books you in for a Tuesday site visit. By Monday the dashboard has the transcript, the notes, and the address — and the four other quote calls you would’ve missed.
Who this is for
Builders, chippies, and multi-trade teams doing renovations, extensions, and small commercial work across NSW and VIC.
What your team receives
- → Qualified quote calls captured, not lost to voicemail
- → Site visit bookings that fit your crew’s actual calendar
- → Transcripts you can read before you walk into the quote
- → Dashboard shows which referral sources are actually paying off
Why tradies use NEXA
Protect your focus while customers still get a response
Stop climbing down ladders, interrupting jobs, or writing customer details on scraps of paper. Stay focused on billable work while NEXA handles the incoming enquiry and gives your team the summary, transcript, booking, or escalation.
— Escalation rules that understand live faults, gas leaks, and burst pipes
— Bookings that fit a real tradie’s calendar, not a reception desk’s
— Transcripts that survive compliance and warranty disputes
— Enquiry patterns that tell you which suburbs, hours, and job types deserve weekend rates
Next step
See a 15-minute demo built around your trade
We’ll show how NEXA would handle enquiries for your trade, postcodes, and services, including transcripts, appointment bookings, escalation rules, and the dashboard your team would use.